Class Action Alleges Travelers Failed to Protect Consumers’ Information from Unauthorized Disclosure

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A proposed class action claims The Travelers Indemnity Company has violated the federal Driver’s Privacy Protection Act (DDPA) by exposing consumers’ personally identifiable information to an unauthorized party.

The seven-page suit claims the property and casualty insurance provider failed to protect the personal information of potentially thousands of consumers from being compromised in an apparent data breach that ran from April to November 17, 2021. Among the compromised information were consumers’ names, addresses, dates of birth and driver’s license numbers, according to the lawsuit.

The case claims the defendant has exposed victims to an increased risk of identity theft due to the unauthorized disclosure of their information.

The plaintiff is a Westchester County, New York resident who says she received a December 10, 2021 letter from Travelers informing her that an unknown person had accessed her information through the company’s agency portal. Per the suit, Travelers’ agency portal is used by insurance agents to obtain quotes for customers and prospective customers.

The defendant’s letter specified that an unauthorized party had used “a limited number” of Travelers agents’ credentials to access the portal and obtain information sourced from a third party to access the plaintiff’s personal information, the case says.

The plaintiff looks to require Travelers to fully and accurately disclose what information was compromised in the incident and implement reasonable security safeguards to protect against future unauthorized disclosures. The lawsuit also seeks an order requiring Travelers to provide identity theft protection services to proposed class members for their lifetimes.

Proposed in the suit is a class that would include anyone in the U.S. who, within the relevant statute of limitations, had their personally identifiable information stolen from Travelers’ data files without their permission and in violation of the DDPA.

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