Citigroup Facing TCPA Suit After Allegedly Placing Robocalls to Wrong Person [UPDATE]
by Nadia Abbas
Last Updated on October 22, 2024
Head v. Citigroup Incorporated
Filed: August 15, 2018 ◆§ 3:18cv8189
Citigroup, Inc. is facing a lawsuit claiming it violated the TCPA by placing unwanted calls to the plaintiff in an effort to reach a Citibank customer.
October 22, 2024 – File a Claim: $29.5M Citibank Robocall Settlement Website Is Live
The official website for the $29.5 million Citibank robocall settlement detailed on this page is live and can be found at HeadTCPASettlement. Eligible individuals can now file a claim form for compensation.
For more details, including information on how to submit a claim form, read ClassAction.org’s write-up about the Citibank Robocall settlement.
September 11, 2024 – Judge Preliminarily Approves $29.5M Citigroup Robocall Settlement
The Citibank robocall lawsuit detailed on this page has been settled for $29.5 million.
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The class action settlement, which was preliminarily approved by Senior U.S. District Judge Roslyn O. Silver on August 7, 2024, covers any person or entity in the U.S to whom Citibank placed a call in connection with a past-due credit card account that was directed to a number assigned to a cellular telephone service but not assigned to a current or former Citibank customer or authorized user via its Aspect dialer and with an artificial or prerecorded voice from August 15, 2014 through July 31, 2024.
Court documents describe the deal as an “outstanding result” for class members, with payments estimated to range from $350 to $850. Payments will be distributed on a pro-rated basis to those who submit a timely, valid claim.
Class members have until December 20, 2024 to file claims for compensation, which they can submit by mail or online when the official settlement website—HeadTCPAsettlement.com—goes live.
We’ll update this page when the Citibank robocall settlement website launches, so be sure to check back often.
A final approval hearing is scheduled for January 14, 2025. It is typically after a class action settlement receives final approval from the court, and any appeals are resolved, that compensation begins to be distributed to class members.
Are you owed unclaimed settlement money? Check out our class action rebates page full of open class action settlements.
Citigroup Inc. – the parent company of Citibank – has been named in a proposed class action claiming it violated the Telephone Consumer Protection Act (TCPA) by placing unwanted automated calls to the plaintiff in an effort to reach a Citibank customer.
According to the case, the defendant placed calls to the plaintiff’s cell phone referencing a Home Depot-branded Citibank credit card account. The plaintiff, however, claims she has no such account, nor any relationship with Citigroup, and never provided her contact information to the defendant.
As the plaintiff tells it, her attempts at correcting the alleged situation with the Citigroup went nowhere. From the complaint:
“At one point, Plaintiff returned one of Defendant’s calls to inform Defendant that it was calling the wrong number.
“However, Plaintiff was placed on an extended hold and instructed to wait for the next available representative.
“Frustrated, and knowing that the Home Depot/Citibank account in question was not her account, Plaintiff hung up.”
The calls were apparently placed via an automatic telephone dialing system in an effort to reach another individual who opened a Citibank account using the plaintiff’s phone number on his application, the lawsuit says.
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