Citibank Hit with Class Action Over Alleged Robocalls to Wrong Numbers

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A proposed class action claims that Citibank, N.A. has placed unlawful robocalls concerning credit card accounts to consumers who are not customers of the bank and thus never provided prior consent to be contacted.

According to the 11-page case, Citibank’s practice of “repeatedly deliver[ing]” artificial or prerecorded voice messages to wrong or reassigned phone numbers violates the Telephone Consumer Protection Act (TCPA), a federal law that prohibits the use of automatic telephone dialing equipment to place certain types of non-emergency calls unless a caller has obtained a recipient’s prior consent to be contacted.

The plaintiff in the case is a Cleveland, Tennessee resident who claims to have received from Citibank at least 13 artificial or prerecorded voice messages that were intended for someone else.

For example, the suit says the plaintiff received the following two messages on March 21 and April 5, 2022, respectively:

The plaintiff says that on at least one occasion, he spoke with Citibank and was told that the bank was attempting to contact someone other than himself. Per the lawsuit, the plaintiff has never had an account with Citibank and never consented to be contacted with artificial or prerecorded messages.

The lawsuit looks to cover anyone in the U.S. to whom Citibank placed a call in connection with a credit card account to a cell phone number not assigned to a Citibank customer or authorized user and which call used an artificial or prerecorded voice at any time from January 29, 2022 through the date of class certification.

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