Calif. Consumer Claims NordicTrack Fails to Honor Treadmill Warranties

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A proposed class action alleges iFit, the company behind NordicTrack, has sold with its treadmills warranties that it has “no intention of honoring.” 

The 12-page complaint contends that NordicTrack represented to consumers that a warranty would cover the repair of any treadmill for a certain period of time at no charge. Per the case, warranties are “of particular value” to consumers given they guarantee the product’s value after purchase.

The plaintiff, a Los Angeles County resident, says the warranty that came with his NordicTrack treadmill assured that the product was “free from defects in workmanship and material, under normal use and service conditions,” and was covered for parts replacement for two years from the date of purchase. 

Nevertheless, when the plaintiff contacted NordicTrack after his treadmill came to a complete stop “[o]n at least three occasions” when he was running on it at full speed, the company took “four weeks or longer” to address the issue each time the product broke, the lawsuit alleges. 

As a result, the suit says, the plaintiff has had to wait significant periods of time while being unable to use his treadmill, which he purchased for more than $3,400 in October 2021. 

“The repeated malfunctioning of Plaintiff’s treadmill constitutes a breach of Defendant’s warranty to Plaintiff,” the lawsuit alleges, contending that the plaintiff would not have bought the product, a NordicTrack Commercial 2950 model treadmill, had he known the company would fail to uphold its warranty. 

The complaint alleges NordicTrack’s warranty conduct “solely benefits [the company] while providing no benefit of any kind to any consumer.” The case charges that NordicTrack sold consumers treadmills that “were substantially defective” in that they would shut off and come to a complete stop while in use and fail to turn back on. 

The lawsuit was initially filed in Los Angeles County Superior Court on June 8 before being removed to California’s Central District Court on July 8, 2022.

The suit looks to represent all consumers who, within the applicable statute of limitations period, purchased a NordicTrack treadmill that came to a complete stop while it was running and would not turn back on. 

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