Arcadia Recovery Bureau Failed to Properly Identify Itself in Voice Message, Lawsuit Claims

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Arcadia Recovery Bureau, LLC is the defendant in a proposed class action filed in Pennsylvania by a New York consumer who claims he received a voicemail message from the company in which it failed to disclose certain mandatory information.

According to the complaint, the plaintiff received a voicemail message from the defendant in May 2018. Though Arcadia did disclose the call was from a debt collector attempting to collect a debt (as the Fair Debt Collection Practices Act requires), and that any information obtained will be used for that purpose, the company unlawfully failed to state the call came from Arcadia Recovery Bureau, the case says.

“The Voicemail did not provide any details about who placed the Voicemail, aside from stating it was from a ‘debt collector,’” the suit reads. “Upon receiving the Voicemail, [the plaintiff] was extremely frustrated and concerned that a purported debt collector was attempting to collect a consumer debt from him but refused to identify itself.”