Allegedly Illegal Xfinity Debt Collection Robocalls Trigger Class Action Lawsuit

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A consumer claims in a proposed class action lawsuit that Xfinity has violated federal law by placing numerous debt collection robocalls to his cell phone without consent.

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The 13-page privacy lawsuit alleges that Comcast Cable Communications LLC, which does business as Xfinity, ran afoul of the federal Telephone Consumer Protection Act when it made prerecorded calls to the plaintiff, a Georgia man who says he has never done business with the company.

According to the suit, the plaintiff began receiving robocalls from Xfinity in late 2023. When the man answered, he heard a prerecorded message stating that he owed approximately $300 on two accounts and should call back to make the payment, the case shares.

The plaintiff says that when he called Xfinity in January 2024 to ask why he was being contacted, company employees were “unable to associate his name, phone number or address to any Xfinity accounts.”

Despite requesting that the calls stop, the man continued to receive unwanted contact from the company, the complaint contends.

The plaintiff claims the alleged robocalls have been a “nuisance” and invaded his privacy.

The Xfinity robocall lawsuit looks to represent anyone in the United States who, in the past four years, received a prerecorded call on their cell phone from the company and was not an Xfinity accountholder.

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