AIG Direct Insurance Services Hit with TCPA Suit Over ‘Repeated and Unwanted’ Calls

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Four consumers have put their names on a lawsuit filed against AIG Direct Insurance Services, Inc. over potential Telephone Consumer Protection Act (TCPA) violations. Specifically, the case claims the insurance giant used automated dialing technology to place telemarketing calls to consumers’ cell phones without their prior consent.

“In Defendant’s overzealous attempt to market its services, it placed phone calls to consumers who never provided consent to call and to consumers having no relationship with Defendant," the suit reads. "Worse yet, Defendant placed repeated and unwanted calls to consumers whose phone numbers are listed on the National Do Not Call Registry.”

The plaintiffs claim they repeatedly demanded that the defendant stop calling them, but to no avail. Each one received at least 33 unsolicited calls, according to the case, with one plaintiff tallying over 200 calls. The plaintiffs say the defendant’s telemarketing attempts were “a major disruption” that caused them “extreme aggravation” and left them feeling “harassed and upset.”