$2.5M UnitedHealthcare Settlement Resolves Class Action Lawsuit Over Alleged TCPA Violations

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A $2.5 million settlement has been reached to resolve a proposed class action lawsuit that alleged UnitedHealthcare unlawfully placed prerecorded telephone calls to consumers’ cell phones without prior consent.

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The official website for the UnitedHealthcare class action settlement can be found at UnitedTCPAClassAction.com.

The $2,500,000 deal covers a class of approximately 12,014 United States residents who, between January 9, 2015 and January 9, 2019, received on their cell phone a non-emergency telephone call placed using either the Avaya Pro Contact or LiveVox IVR dialing systems from the Medicare and Retirement Non-Licensed Retention Team, the Community and State National Retention Team or the Medicare and Retirement Collections Team through the use of an artificial or prerecorded voice, and who were not a UnitedHealthcare member or third party authorized to receive calls on a member’s behalf at the time of the call.

According to the settlement agreement, only class members who submit a timely, valid claim form online or by mail will be eligible to receive a pro-rated cash payout from the deal with UnitedHealthcare. The deadline to file a claim is specified in the settlement notice that was issued via email or mail, the agreement says.

Class members can use the settlement website to submit an electronic claim form or download a PDF copy to print and return by mail. A unique login code and password, which are typically located on the settlement notice issued to consumers, are required to access the website.

Individual payout amounts are estimated to range between $350 and $1,000 per person, depending on the total number of valid claims that are filed, the settlement agreement relays. Final payment amounts may be higher or lower than the estimate, the document notes.

The UnitedHealthcare settlement was granted preliminary approval by the court on January 15, 2025. According to the nine-page preliminary approval order, the court will determine whether to grant final approval to the terms of the deal at a hearing set for June 20, 2025 in Seattle.

If the deal is ultimately approved, and if no appeals are filed, cash payments will be distributed to eligible class members within 30 days of the date the settlement goes into effect, the agreement states.

The lawsuit against UnitedHealthcare claimed the insurer violated the Telephone Consumer Protection Act (TCPA), a federal law that prohibits companies from using an artificial or prerecorded voice message to place telemarketing calls without a recipient’s prior express permission to do so.

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