$2.5M Total Security Settlement Resolves Class Action Lawsuit Over Software Subscription Auto-Renewals

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System1, Total Security Limited and Protected.net LLC have agreed to pay a $2.5 million settlement to resolve a proposed class action lawsuit that alleged the software companies enrolled consumers in automatically renewing product subscriptions without first providing certain disclosures required under state law.

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The official website for the class action settlement can be found at TotalSecuritySettlement.com.

According to the Total Security lawsuit, consumers are offered a limited-time, low-cost trial of the companies’ ad-blocking or anti-virus software, including Total Adblock, TotalAV, Total Password, PC Protect, ScanGuard, Total VPN and Total WebShield. The class action suit claimed that following the trial period, the defendants unlawfully enrolled consumers into auto-renewing subscriptions and charged recurring fees without consent, and without first presenting the offer’s terms in a clear and conspicuous way. In doing so, the companies violated California’s Automatic Renewal Law, among other state statutes, the case contended.

The Total Security settlement covers any California residents who were enrolled in and charged for an automatic renewal or continuous service subscription for any of the software products listed above between October 20, 2019 and June 30, 2024, and who did not receive a full refund of any amount paid towards the subscription.

Only class members who submit a valid claim form online or by mail by February 4, 2025 will be eligible to receive a share of the $2,500,000 deal, the settlement website says.

To file a claim online for a Total Security settlement cash payout, head to this page. You will need to provide your unique WebID, which can be found in the settlement notice you should have received via email.

Alternatively, you can download the PDF claim form or contact the settlement administrator to request a paper copy to return by mail by the deadline.

The agreement with System1, Total Security Limited and Protected.net was granted preliminary court approval on November 8, 2024. It is now up to the court to decide whether to grant final approval to the terms of the settlement at a hearing scheduled for March 7, 2025 in San Diego.

If the deal is ultimately approved, and after any appeals are resolved, cash payments will be issued to eligible class members “[a]s soon as practicable” following the date the settlement goes into effect, the website relays. The site states that each class member who submits a valid claim will receive an equal, pro-rated share of the $2.5 million settlement amount.

Are you owed unclaimed settlement money? Check out our class action rebates page full of open class action settlements.