Lawsuit Investigation Looks into Dodge Ram, Jeep Cherokee Air Suspension Problems
Last Updated on August 25, 2022
Investigation Complete
Attorneys working with ClassAction.org have finished their investigation into this matter.
Check back for any potential updates. The information on this page is for reference only.
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Case Update
- August 25, 2022 – Investigation Closed
- Thank you to those who reached out to us and helped with this investigation. This investigation is now closed – meaning attorneys no longer need to speak with people who had issues with their air suspension. Should any further updates develop regarding the investigation, such as the filing of a lawsuit, they will be posted to this page.
The information below was posted when this investigation first started and remains for reference only. Our open list of investigations can be found here.
At A Glance
- This Alert Affects:
- Anyone who owns or leases a 2013-2020 Dodge Ram 1500 or 2011-2020 Jeep Grand Cherokee.
- What’s Going On?
- Attorneys are investigating whether a defect is causing air suspension failure in these cars and, if so, whether a class action lawsuit could be filed. They’re looking to speak to owners and lessees of the cars to learn more about the problem.
- How Could a Lawsuit Help?
- A lawsuit could help drivers recover money for past repairs. It could also force the manufacturer to recall the cars and offer a free fix.
If you’ve had trouble with the air suspension in your 2013-2020 Dodge Ram 1500 or 2011-2020 Jeep Grand Cherokee, attorneys working with ClassAction.org would like to hear from you.
They’re investigating whether a defect is causing the air suspension in the cars to collapse and completely fail, causing traction loss and extreme ride instability.
Attorneys have reason to suspect Chrysler knows – or should know – about the air suspension problem due to countless consumer complaints and the fact that a testing protocol has been developed for service technicians; however, it’s believed the company is not taking the necessary steps to truly rectify the issue. Now, attorneys working with ClassAction.org are investigating whether legal action is possible.
What Are Some Signs of Air Suspension Failure?
Dodge Ram and Jeep Grand Cherokee drivers who’ve experienced air suspension failure may notice that their vehicles have lowered without warning, are lower on the front or rear end, or will not adjust to a normal height. Others may find that the ride quality has diminished significantly or that the vehicle is not responding at all with regard to the air suspension system.
It’s believed that the problem is particularly prevalent in cooler weather and can become especially dangerous should an affected vehicle drive over a pothole or other bump and lose traction.
What Are Dodge and Jeep Drivers Saying About the Air Suspension Problem?
Countless complaints have been posted online and submitted to the National Highway Traffic Safety Administration (NHTSA) from Dodge Ram and Jeep Grand Cherokee drivers who’ve had problems with the active level four-corner air suspension system in their cars. A sampling of these complaints can be found below [sic throughout, emphasis ours]:
The air suspension fails and the front end goes down and its a very rough ride. With in 28000 k miles it has gone back to repair three times for this problem. Called ram help center they wont take the vehicle back or do recall. Big safety problem.”
— NHTSA ID Number 11307019, Moosic, Penn., 2018 Ram 1500 driver
Air suspension system fails in cold weather. Thousands of confirmed cases. A class action in Canada. A whole business is taking advantage of removing these parts…My air suspension leaked out during a trip, warning lights, vehicle's air suspension dropped to the frame. No suspension resulted in a very bumpy, dangerous immediate driving conditions. Once the drive became bumpy, two hops for every bump in the road. Steering became difficult due to driver instability. Passengers became sick, vomiting due to bumpy ride. Passengers became unstable, hitting head on ceiling even while seat belted.”
— NHTSA ID Number 11463211, Hesperia, Michigan, 2015 Ram 1500 driver
The air suspinsion has been actin up since I purchased it new in Feb 2018…Later it started flashing…to ‘service air suspision immediatley.’…the truck dropped and it drove very rough. I trailered it to the dealership. They had it 3 weeks. It failed as soon asI left…the rear is high and front is low... Its pitiful.”
— NHTSA ID Number 11160840, Roaring Springs, Texas, 2018 Jeep Grand Cherokee Driver
Last year my Grand Cherokee's rear air shock exploded (it sounded like a gun shot) while it was parked in the driveway. The rear of the vehicle completely bottomed out making it undriveable. It was under warranty and I had to have it repaired…A week ago, I towed an empty trailer about 20 miles, took the trailer off and about an hour later the entire back end of the Jeep was bottomed out again, completely disabling the vehicle again!...We will NEVER own another Jeep. This is ridiculous. The air shock suspension system is soooo poorly designed and engineered!”
— Guffak, 2017 Jeep Grand Cherokee driver, JeepGarage.org
How Could a Class Action Lawsuit Help?
If filed and successful, a class action lawsuit could allow drivers to seek reimbursement for past repairs related to the air suspension system. Further, a successful case could force Chrysler to recall the cars and offer a fix at no cost.
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