Lawsuit Investigation: Crumbl Charging Hidden Credit Card Fees?

Attorneys working with ClassAction.org are investigating whether a class action lawsuit can be filed on behalf of consumers who purchased Crumbl cookies using a credit or debit card.

They have reason to suspect the gourmet cookie company may be quietly collecting nearly 3% extra on all non-cash orders via a “service fee” without properly disclosing or explaining the charge to customers.

It’s possible that the service charge represents a hidden credit card fee – a practice that may run afoul of certain state laws – and that Crumbl may be deceiving and misleading consumers as to how much its cookies actually cost.      

How Can I See If I Was Charged a Service Fee?

It is believed that the only way a card-paying customer can see the 2.95% service fee is by clicking the lightly colored question mark next to the “Taxes & Fees” line.

In-store customers who use the cashier and pay with a credit or debit card are also charged the service fee, attorneys suspect. Unfortunately, these consumers may not be able to see the alleged fee until after payment is made and only if they request a receipt.

Attorneys argue that no reasonable person would expect to be charged a service fee when paying in store for cookies and believe the charge may actually represent a hidden credit card fee.

Indeed, one Redditor claims the service fee was at one time called a “credit card fee.” Those who have an account with Crumbl should be able to look at past purchases on the app or website to see whether they were charged any extra fees.

Attorneys believe the fee was not properly disclosed or explained by Crumbl in its retail stores or on the company’s app or website.

Crumbl Customer Complaints: Hidden Service Charges?

The following is a sample of complaints [sic throughout, emphasis ours] posted on Reddit.com about the cookie chain’s service fees, the amount of which apparently varied between customers and possibly over time.

So I’m pretty frustrated that hidden in Crumbl’s tax line is a 5% fee. Apparently this is because of increased costs of supplies (even though prices were also raised on each item because of this). I didn’t realize until I tried to put in a tax exempt order and this fee still shows on the tax line.”
— WyntersVix, Reddit.com

So I’m also on the Facebook group but was shocked when someone mentioned the service charge. I’ve been going to a few stores because I’ve been traveling and notice the rates are so different. Some don’t charge tax or service charge while others do even if you pay card or cash and if it’s curbside or in store pickup. Have you guys noticed this too?”
— CrumblAddictSendHelp, Reddit.com

Oh wow! I never noticed the service fee! I just looked through my purchase history in the app, it is charged every time, no matter if I use the app, the store, or in person. The the heck???!!! At the AZ stores it was 2% and in WA it’s 3%. It could be their way of recouping the service fees that the credit card companies charge them? It may not change my purchasing in the future, but I’m really annoyed.”
— DueMorning800, Reddit.com

Went to Crumbl today and guess they now add a charge for using card, would be nice to know beforehand.”
— Madi90792, Reddit.com  

How Could a Class Action Lawsuit Help?

It’s possible that a class action lawsuit could help Crumbl customers recover money for any fees they were wrongfully charged. It could also force the cookie company to change how it discloses and levies certain charges.  

Before commenting, please review our comment policy.