Lawsuit Investigation: Denied a Refund for Overdraft, Late Fees During the COVID-19 Pandemic?
Last Updated on April 7, 2025
Investigation Complete
Attorneys working with ClassAction.org have finished their investigation into this matter. Check back for any potential updates. You can also sign up for our free newsletter for the latest in class action news and settlements.
If you still have questions about your rights, contact an attorney in your area as there is a time limit for filing all lawsuits. The information on this page was posted when the investigation began and is now for reference only.
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At A Glance
- This Alert Affects:
- Individuals who asked their bank or credit card provider to waive or refund an overdraft, non-sufficient fund (NSF) or late payment fee during the COVID-19 pandemic and had their request denied.
- What’s Going On?
- During the early days of the COVID-19 pandemic, some banks and credit card providers stated that they would waive or refund certain types of fees for those suffering financial hardship. Attorneys working with ClassAction.org suspect that a handful of these companies may not have followed through on their promises, however, and are now investigating whether class action lawsuits could be filed to help those affected.
- Which Companies Are Under Investigation?
- Attorneys working with ClassAction.org are specifically looking into Bank of America, TD Bank, Capital One, Navy Federal Credit Union, USAA, Ally, and American Savings.
Attorneys working with ClassAction.org are investigating whether certain banks and credit card providers broke their promises to waive or refund late, non-sufficient fund (NSF) and overdraft fees during the COVID-19 pandemic.
To help with their investigation, the attorneys need to speak with individuals who asked for a refund or fee waiver from any of the following financial institutions during the pandemic and had their request denied:
- Bank of America
- TD Bank
- Capital One
- Navy Federal Credit Union
- USAA
- Ally
- American Savings
COVID-19 Credit, Debit Fee Forgiveness: What Happened?
During the COVID-19 pandemic, several banks and credit card providers made promises via their websites or other means that they would refund or waive NSF fees, overdrafts fees and/or fees for late credit card payments. Essentially, it was suggested that those undergoing hardship (i.e., lost a job, suffered a health crisis, etc.) could simply call up their financial institution and have their fee refunded or waived.
Attorneys working with ClassAction.org have reason to believe that despite these promises, however, some banks and credit card providers never implemented any new forgiveness policy during the pandemic.
Customers may have had their requests denied or found themselves unable to reach the bank or credit card provider for assistance. These individuals may now have the opportunity to take legal action.
How Could a Class Action Lawsuit Help Me?
A class action lawsuit, if filed and successful, could provide you and other consumers with a chance to recover the refunds you were promised but never received. It could also serve as a warning to other banks and credit card companies against making promises for relief that is unobtainable or unavailable.
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