Chrysler Lawsuit Investigation: Uconnect System Problems
Last Updated on June 14, 2024
Investigation Complete
Attorneys working with ClassAction.org have finished their investigation into this matter.
Check back for any potential updates. The information on this page is for reference only.
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At A Glance
- This Alert Affects:
- Anyone who has had issues with the Uconnect system in certain 2021 or later Chrysler, Jeep or Dodge vehicles.
- What’s Going On?
- Attorneys are investigating whether a new class action lawsuit can be filed amid allegations Fiat Chrysler’s Uconnect “infotainment” system is defective and reportedly causing a host of problems for drivers of various models and model years.
- What Problems Are People Reporting?
- Problems with the screens freezing or going black, GPS navigation not working, issues with the rear back-up camera and more.
- Which Models Are Currently Under Investigation?
- 2021-2023 Chrysler Pacifica; 2022-2023 Dodge Durango; 2022-2023 Ram; and 2022-2023 Jeep Compass, Grand Cherokee and Grand Wagoneer vehicles.
- How Could a Class Action Help Me?
- If filed and successful, a lawsuit could help drivers recover money for loss of their car’s value, as well as any out-of-pocket repairs. It could also force Chrysler to come up with a permanent fix for the problem.
Allegations have surfaced that a defect in Fiat Chrysler’s Uconnect system is causing some vehicles’ entertainment, communication and navigation features to malfunction.
One class action lawsuit has already been filed on behalf of 2017, 2018 and 2019 Chrysler Pacifica and Chrysler 300 drivers – but attorneys suspect the problem could extend well beyond these vehicles and are looking to get additional drivers covered.
As part of their investigation, attorneys working with ClassAction.org would like to hear from anyone who has had problems with the Uconnect system in one of the following models:
- 2022-2023 Jeep Grand Wagoneer
- 2022-2023 Jeep Compass
- 2022-2023 Jeep Grand Cherokee
- 2022-2023 Dodge Durango
- 2022-2023 Ram 1500
- 2022-2023 Ram 2500
- 2021-2023 Chrysler Pacifica
What Problems Are Being Reported with the Uconnect System?
The lawsuit for the Pacifica and 300 alleges that the defect can cause a wide range of problems that affect the radio, touchscreen, GPS, rearview back-up camera, theater system, Bluetooth functionality and more. What’s worse, the suit claims, is that drivers can become distracted when the Uconnect system malfunctions, taking their eyes off the road and increasing the risk of a crash. They may also lose access to safety features such as the back-up camera and hands-free phone use.
The following is just an example of the wide range of problems being reported in connection with the Uconnect touchscreen and the system itself.
- Touch screen freezes, locks, goes black or “blank,” or flashes with the Chrysler logo
- Radio doesn’t work
- GPS and navigation system keeps turning on and off, or doesn’t work at all
- Rear-view backup camera doesn’t work when reversing, or stays on when the car is in forward motion
- Uconnect theater system doesn’t work properly
- Loss of Bluetooth connectivity, which is necessary for hands-free calling
- TV monitors fail to turn on, connect and/or sync with the Uconnect system
The following is an example of complaints posted online by drivers who’ve had problems with their Uconnect systems [sic throughout]:
We just got a new 2023 Pacifica and we are having issues with the radio. The issues are sometimes the screen shuts off after being in reverse and shifting back to drive, sometimes XM just doesn't work, both android auto and apple car play will start disconnecting if you have been driving for a while, once had the radio freeze up and just got a buzzing sound from it. I am aware of restarting the system by holding down the power button, but sometimes it takes a couple of times, or shutting off the van to get everything working again. We have had it at the dealer twice in the month we've had it and no solution has been found.”
— 2023 Chrysler Pacifica complaint, Reddit.com
[M]ine is less than a week old.. Uconnect 8.4 Nav with Alpine and LTE hotspot. [H]avent experienced presets missing but the controls lock up.. sometimes when im on carplay the top and bottom bars just go away and no controls will work for a couple minutes.. no volume, no climate, etc.. if the heat is on it will stay on but cant adjust.. then all the sudden its like it saved the things I hit as the colume will go up and down.. the temp will change if I had hit one of those buttons.. then it works for awhile.. then it does it again a bit later.. had an OTA update 2 days ago didnt make a difference.. seems like bugs in the new Uconnect 5 for sure...”
— 2022 Ram 1500 complaint, RamForum.com
New issues besides the Phone not connecting, the Weather not loading, the profiles not saved, the seats not remembering their saved positions....we have other issues from our trip. The radio would not show what songs were playing on SirusXM or USB. Also the radio would nor show Apps window, just flash. The radio also flashed across on the screen.”
— 2022 Jeep Grand Cherokee complaint, WLJeepForum.com
Picked up a new 2023 GC L last night. 10 min into my ride home, the radio console froze up, died, and restarted. Today, a few min after I got into the car, similar thing occurred where the radio buzzed loudly for about 10 seconds, then died and restarted. I know I can bring it back for service, but I don't think that will fix the issue, since it seems pretty widespread. Also - the dealer is over 2 hours away since no local dealers had this car in stock. I have heard that the GCLs have been having rampant electrical glitching issues with the Uconnect console, and needless to say, I am very disappointed with this issue.”
— 2023 Jeep Grand Cherokee complaint, JeepForum.com
Hi. I'm having some audio issues with my 2022 DD R/T Nothing works, Sirius XM, Am/Fm, Carplay/Android Auto,GPS alerts an Uconnect Controls Voice. As far as Visuals on the screen everything works normally just no Audio. I've tried the tune an power resets an tried factory restore. The only sound that does come from it is when I max out the volume and get a static like sound. Anyone know other things I could try or a reason my brand new Truck would have such crippling issues this early on?”
— 2022 Dodge Durango complaint, DodgeDurango.net
Attorneys suspect that Fiat Chrysler is aware of the issues drivers are experiencing, yet has done little to remedy the Uconnect issue. Indeed, the existing lawsuit alleges Chrysler simply replaces the Uconnect with "similarly defective parts."
Drivers claim that even software updates, patches, and other attempted “fixes” by Chrysler don’t work or can disable the Uconnect system.
How Can a Class Action Help Me?
If filed and successful, a class action lawsuit could force Fiat Chrysler to find a real fix for the problem. Drivers could also be owed money for their cars’ diminished value, any out-of-pocket repairs, and the difference between what they paid and what they should have paid for a car with an allegedly defective infotainment system.
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