Macy's Hit with Claims of 'Abusive Robocalls'

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A Florida woman has filed suit against Macy’s Credit and Customer Services, Inc., claiming the department store “intentionally harassed and abused” her by placing over 50 calls to her cellular telephone in an attempt to collect on a debt the suit says she did not owe. The woman claims the calls were unlawfully made using an automated telephone dialing system, and that they occurred “several times during one day, and on back to back days, with such frequency as can reasonably be expected to harass.” According to the complaint, the alleged debt was owed by the plaintiff’s daughter. The plaintiff says she told Macy’s that they had the wrong number; however, her requests to stop calling were allegedly ignored.

The suit claims that Macy’s has been involved in several lawsuits over similar allegations. “Despite actual knowledge of their wrongdoing, the Defendant continued the campaign of abusive robocalls,” the complaint argues.