Alleged Kohl’s Debt Collection Robocalls Trigger Class Action

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A Texas consumer claims in a proposed class action that Kohl’s has violated federal and state law by placing “incessant” debt collection robocalls to her cell phone without consent.

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The 11-page lawsuit was filed by a woman who allegedly failed to make timely payments for her Kohl’s credit card in January 2023. As a result of the plaintiff’s purportedly delinquent account, the retailer began placing “invasive” collection calls to her cell phone and leaving prerecorded voicemails, the suit contends.

The Kohl's lawsuit claims the retailer asked the plaintiff to call back the store at 855-219-9472.

According to the case, even though the plaintiff answered one of the calls in February 2024 and requested that the robocalls cease, Kohl’s continued to contact the woman and placed 30 more calls to her cell phone.

The complaint charges that the defendant violated the federal Telephone Consumer Protection Act by placing non-emergency calls using an artificial or prerecorded voice to the plaintiff’s cell phone without her consent.

In addition, the filing claims that Kohl’s has run afoul of two Texas laws by repeatedly placing “unwanted collection calls” that were “designed to harass” the woman.

The plaintiff says the robocalls were a “nuisance” that invaded her privacy and wasted her time.

The lawsuit looks to represent anyone in the United States to whose cell phone Kohl’s, or a third party acting on its behalf, placed, or caused to be placed, a call using an artificial or prerecorded voice without consent at any time in the last four years.

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